Help & support
Got a question or a problem? Check the FAQ, or write to us with the form below and we will get back to you.
Frequently asked questions
Do I need an account to play?
No. You play as a guest from the first minute. To keep your progress and move it to another device, sign in with Apple from your Profile («صفحتي»).
I lost my progress after changing phones
If you linked your account before, sign in with the same Apple or Google account and everything comes back. If it was a guest account, send us your old player code (from your profile) and we will try to help.
I bought pearls and they did not arrive
Open the store and tap "Restore purchases". We verify every purchase with the store before adding it. If that does not fix it, write to us with the purchase date and your player code.
I want a refund
Refunds are handled by the store: reportaproblem.apple.com for the App Store, or the order history in Google Play.
A player is being abusive
Tap their picture and choose Report, Block or Mute. We review reports and penalize those who break the rules.
Why is "Near you" locked for me?
That feature is for players aged 13 and over and needs approximate-location permission. Younger players can play with friends by room code or QR.
Do purchases give an advantage?
No. All purchases are cosmetic items or currency and never add speed, stability or control. There are no random boxes.
Contact us
Or email us at: m.hassanx98@gmail.com
Delete your account
In the game: Profile › Delete account. Deletion happens after 14 days, and signing in before then cancels it.
If you cannot open the game: send a request with the form above, choose "Delete my account" and include your player code; we delete the account and its data within 30 days.
We keep purchase records for accounting obligations, without linking them to your identity.